Welcome to appyReward Customer Support

Call us

The US Office from 8 am to 4 pm (PST)

+1-646-980-4940

The European Office is open from 9 am to 5 pm (CET)

+33-(0)9-72-15-93-17

Contact form

Online Chat

Languages spoken are in English, French, Portuguese and Spanish


IT Service Levels, Support Field, and Timing

Level

Description

Response

1. Critical

High risk of server downtime

Within 4 hours

2. Urgent

End-user impact initiated

Within 12 hours

3. Important

Inquiry for IT support

Within 24 hours

4. Request

Inquiry for special assistance

Within two business days

5. Call for

Inquiry for information

Within three business days

Guides and Tutorials

Get the most out of appyReward!

Documentation