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Welcome to appyReward Customer Support


The European Office is open from 9 am to 5 pm (CET)

+33-(0)9-72-15-93-17


And the US Office from 8 am to 4 pm (PST)

+1-213-550-3919




Languages spoken are in English, French, Portuguese and Spanish


IT Service Levels, Support Field, and Timing

Level

Description

Response

1. Critical

High risk of server downtime

Within 4 hours

2. Urgent

End-user impact initiated

Within 12 hours

3. Important

Inquiry for IT support

Within 24 hours

4. Request

Inquiry for special assistance

Within two business days

5. Call for

Inquiry for information

Within three business days