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Welcome to appyReward Customer Support

The European Office is open from 9 am to 5 pm (CET)


And the US Office from 8 am to 4 pm (PST)


Languages spoken are in English, French, Portuguese and Spanish

IT Service Levels, Support Field, and Timing




1. Critical

High risk of server downtime

Within 4 hours

2. Urgent

End-user impact initiated

Within 12 hours

3. Important

Inquiry for IT support

Within 24 hours

4. Request

Inquiry for special assistance

Within two business days

5. Call for

Inquiry for information

Within three business days