Welcome to appyReward Customer Support
The European Office is open from 9 am to 5 pm (CET)
+33-(0)9-72-15-93-17
And the US Office from 8 am to 4 pm (PST)
+1-213-550-3919
Languages spoken are in English, French, Portuguese and Spanish
IT Service Levels, Support Field, and Timing
|
Level |
Description |
Response |
|
1. Critical |
High risk of server downtime |
Within 4 hours |
|
2. Urgent |
End-user impact initiated |
Within 12 hours |
|
3. Important |
Inquiry for IT support |
Within 24 hours |
|
4. Request |
Inquiry for special assistance |
Within two business days |
|
5. Call for |
Inquiry for information |
Within three business days |