The US Office from 8 am to 4 pm (PST)
The European Office is open from 9 am to 5 pm (CET)
Languages spoken are in English, French, Portuguese and Spanish
IT Service Levels, Support Field, and Timing
Level |
Description |
Response |
1. Critical |
High risk of server downtime |
Within 4 hours |
2. Urgent |
End-user impact initiated |
Within 12 hours |
3. Important |
Inquiry for IT support |
Within 24 hours |
4. Request |
Inquiry for special assistance |
Within two business days |
5. Call for |
Inquiry for information |
Within three business days |